The Event Services Manager is responsible for overseeing. managing and continuously improving BlackRock Center’s rental program, in collaboration with the leadership team. This position ensures the delivery of high-quality client services that support the success of each special event, while striving to maximize the program’s impact and revenue potential. They are committed to providing a premier experience for all who inquire about rentals at BlackRock Center—whether in person, by telephone, or through digital correspondence--as well as executing superior rental events experiences for clients. They will also support in the planning and execution of BlackRock’s own special events and programs, as appropriate. The ideal candidate is passionate about BlackRock’s mission to bring performing and visual arts experiences to diverse audiences and is dedicated to fostering accessible and inclusive opportunities for community engagement through the arts. Key Responsibilities: Collaborate with the leadership team and manage the rentals program to meet or exceed revenue goals. Respond promptly to rental inquiries, guiding potential clients through available spaces. Oversee rental income, expenses, and maintain the rentals budget. Train and manage staff in delivering high-quality service and support to clients. Cultivate and maintain strong relationships with long-term rental clients and partners. Collaborate and support the planning and execution of BlackRock Center’s own special events and programs. Manage the external rental process, including contract negotiations, invoicing, revenue collection, food program and other paperwork. Prepare accurate rental quotes in accordance with established rates and policies. Utilize BravoBase CRM for facility usage reservations and timely collection of client payments. Work with the technical director or their designee to coordinate lighting and audio-visual requirements. Partner with patron services department to guarantee sufficient staffing for events. Create event checklists, diagrams, and set-up sheets for effective management on event days. Who You Are: At BlackRock Center, we strive to create a welcoming workplace that inspires curiosity. An ideal individual lives BlackRock’s values daily: care deeply, trust the process, and embrace equity and inclusivity in every interaction. Bachelor’s degree preferred Minimum 3 years of experience in event planning, event management, sales, or a related field Exceptional attention to detail coupled with flexibility and initiative Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed to be onsite to support clients and manage the events Outstanding customer service, communication, and problem-solving abilities Proven experience in negotiating and managing contracts and vendor relationships Strong organizational and time management skills Effective written and verbal communication skills Proven project management abilities with competence in handling multiple tasks simultaneously Creative thinker with the ability to leverage data in decision-making Knowledge of multi-disciplinary arts programming and commitment to BlackRock's mission Proficient in Microsoft Office 365, Google Workspace, and Canva Positive, culturally sensitive attitude with a sense of humor Capacity to work independently and collaboratively within a diverse team We are challenging the status quo with the power of diversity, inclusion, and collaboration. We believe in an employee experience that includes appreciation, belonging, growth, and purpose. Compensation and Benefits The Events Services Manager is a regular full-time position. The pay range is $40,000 - $45,000 pending on experience We offer Blue Cross Blue Shield Medical, Dental and Vision Insurance-BlackRock pays 50% of the employee’s premium. We also provide up to $1200 towards deductibles and co-pay annually. This position earns vacation pay at 120 hours per year (3 weeks) 12 paid holidays Flexible hours All employees are covered by Maryland’s Sick and Safe Leave Policy. Staff also have access to the Maryland Saves retirement savings program as well as free and discounted tickets and classes.